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Frequently Asked Questions
   
1. Do I need to have iTunes to run PCiPod?
  Make sure you have iTunes installed on your computer (download iTunes). If you have a new iPod/iPhone or your iPod/iPhone has just been restored, it may not have the required files for PCiPod to know the drive is an iPod. Please run iTunes on the first time you plug the iPod into your computer, which will correctly initialize your iPod with all the required files. After then, you don't need to start iTunes each time while using PC iPod.
   
2. Why my iPod is not recognized in PCiPod?
 

1) Make sure your iPod/iPhone is connected to your computer. Or try connecting it to a different USB port, preferably a port that is built-in to the computer instead of an external USB hub. And if there are too many of these kinds of devices connected to your computer, iPod may not be recognized.

2) Have your iPod/iPhone recognized by iTunes on the first time you plug the iPod into your computer. After a few moments, it will appear in the source list in iTunes.

3) If you have an iPod (nano, shuffle, mini or iPod classic ) Check that the iPod is in "disk use" mode (How to?). After completing the steps, simply restarting PCiPod should resolve the issue.

If you have an iPod Touch or an iPhone, please try restarting both iTunes and PCiPod to resolve the problem.

4) PCiPod searches for a removable drive containing an 'iPod_Control\iTunesDB' file to detect your iPod. If your iPod has just been restored, it may not have the required files for PCiPod to know the drive is an iPod. Please run iTunes, which will correctly initialize your iPod with all the required files.

5) If the iPod /iPhone has been plugged in for some time, it will go to sleep and disconnect from your PC. To make it reconnected, hit the 'Home' button or unplug and plug it back it. It will make a beeping sound. Make sure you have iTunes installed and iTunes recognizes your iPhone.
   
3. I got the error "The application failed to initialize properly (0xc0000135)" or "To run this application you must first download one of the following versions of the .NET Framework: v2.0.50727". Why?
  PCiPod needs the Microsoft .NET 2.0 Framework or above to work correctly. Download it.
   
4. Which iPods does PCiPod support?
  We currently support all iPods, including iPod Touch , iPhone / iPhone 3GS.
   
5. PCiPod freezes when I try to import songs. What is the problem?
  Usually this issue can be resolved by making sure iTunes is open and running, and that the only window iTunes has open is the main window. Make sure the preferences window is closed and that iTunes is displaying no warnings concerning your attached iPod.
   
6. There are 50 songs in my iPod. But in PCiPod, only 40 songs are listed. Where are the rest?
  Do you have any purchased M4P files in your iPod? If yes, PCiPod will not show these M4P files since they are protected by the license of Apple and not allowed to be moved to your computer.
   
7. I get the error "System.IO.IOException: The parameter is incorrect". Why?
  Perhaps there is something wrong with your iPod. Please do a disk check. Right click on the iPod (in My Computer), select Properties > Tools > Error Checking. Check both auto fix errors and scan for bad sectors.
   
8. How to register PCiPod Pro?
  Click here to see the step-by-step guide.

If you still can't solve your problem, please contact our support team. We'll try to help you as fast as possible, usually in 1 business day.